Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Michaels Limited may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 20th 2018.
What we collect
If you email us, we may collect the following information:
- Contact information including email address
- Other information relevant to customer surveys and/or update about the support and services we provide
If you sign up to the digital mailing list, we will collect:
- Email address
If you sign up to the postal mailing list, we will collect:
- Demographic information such as post code
We will never share this information with any third on any basis, except when legitimately demanded by a lawful authority.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about the work we do and how your support is truly rebuilding lives, via the email address which you have provided.
- We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Accessing our support services
In order for Michaels Limited to establish if we are the right service for you, all prosective clients will need to attend an initial assessment, after which a discussion can be made upon whether accommodation can be offered. A full copy of our ‘General Data Protection Regulations – Privicy Notice’ for Residents is displayed and explained at the point of assessment. As a support service, it is our legitimate interest to hold personal information on each of our clients in order to fulfil our duty of care, the support that we can provide and manage any protential risk whilst a person is accessing any service or activity provided by Michaels Limited.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used.
This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you would like a copy of the information held on you please email firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone’s browser, you will need to refer to your handset manual.